FAQ

Frequently Asked Questions (FAQ)

1. What sizes do you offer?

We offer a wide range of sizes from S to XL. Please refer to our size chart on each product page for detailed measurements to find your perfect fit.

2. How do I know which size to choose?

Each product page includes a size chart with detailed measurements. If you're still unsure, our customer service team is happy to assist you in finding the right size.

3. What is your return policy?

All sales are final. We do not accept returns or exchanges. Please ensure you review all product details and sizing information carefully before making a purchase.

4. How long will it take to receive my order?

Standard shipping typically takes no more than 50 business days. Expedited shipping options are also available at checkout. Once your order is shipped, you will receive a tracking number to monitor its progress.

5. Do you ship internationally?

Yes, we ship to many countries around the world. Shipping times and costs will vary depending on the destination. Please check our shipping policy for more information.

6. Can I change or cancel my order after it's been placed?

We process orders quickly, but if you need to make changes or cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request.

7. How do I care for my garments?

 Generally, we recommend washing in cold water and air drying to maintain the quality and longevity of the fabric.

8. Do you offer gift cards?

Yes, we offer gift cards in various denominations. They can be purchased on our website and are delivered via email with instructions on how to redeem them.

9. How can I contact customer service?

You can reach our customer service team through the contact form on our website, by email at support@akoye.com, or by texting us. We are available Monday to Friday from 9 AM to 6 PM.

10. Do you offer discounts or promotions?

Yes, we occasionally offer discounts and promotions. Sign up for our newsletter to stay updated on the latest offers, new arrivals, and exclusive deals.